Customers want everything from a dining experience: delectable food, exceptional service, and an Instagram-worthy ambiance. All of this was accomplished with focus and the best restaurant management system. Read this blog carefully that you will know how to turn your restaurant into a popular destination for foodies. Let us move on:
What elements go into making a meal memorable?
Depending on the type of restaurant a customer visits. Different customers have different expectations of their dining experience. However, there are some key differences that set exceptional dining experiences apart from average ones. Let us look:
1. Authentic and Friendly Customer Service
Instead of being treated as a quota that servers must rush out the door in order to maximize revenue, customers would like to be treated as unique individuals. The first touchpoints for your customers’ human-centered experience are your hosts and servers. They are the ones who will interact with your guests as soon as they arrive and all through dinner.
Customers want someone who is as extremely passionate about having to serve them as they are about going out to eat. They also want someone who is genuine and cheerful. Everything begins with the hiring procedure.
People with outgoing personalities, the ability to multitask, the quickness of movement, and the capacity to work well under pressure are in high demand. You have to look for indicators of their ability to gracefully handle stress. It is possible for a candidate to become overly preoccupied with the problem at hand and be unable to balance conversing with guests as well as making them feel at ease all at once.
2. A Particular Encounter
Addressing your customers’ names is one of the most important ways to accomplish this is a simple procedure that enhances the personalized and welcoming nature of your customer service. In addition, there is research to back up the claim that hearing one’s first name triggers a particular, positive reaction in the brain.
Remembering people’s names is one of the six ways to win their favor. People are also more open to your recommendations when they like you, such as when your servant suggests a wine that goes well with their dish.
Remembering and addressing your guests by with their first and last names is the first step in providing courteous, personable service. Additionally, it may result in greater success in upselling and cross-selling menu items, increasing revenue per table served.
3. Consistently Serve Delicious Food
The foundation of your company is the food you serve, and it greatly influences how customers feel about their eating experience at your restaurant. The quality of the food may significantly decline when quality control is neglected or when there is miscommunication between customers, the waiter taking their order, as well as the kitchen staff who prepare it. You should take HD pics and update on your food apps via restaurant management system. It will pay a massive impact on your business.
Before serving, the foods your cooks are preparing should be continuously assessed to see if they have the flavor and texture, you prefer. Ask your food runners to ensure that the plating and presentation of each dish are up to par.
Give everyone in your group, from the chefs to the riders, a responsibility, and encourage them to focus on the quality and presentation of the food while clutching one another accountable. Choose carefully because each digital menu item you offer affects how customers feel about your restaurant and their overall dining experience.
4. Food Presentation Is Crucial
It has been shown that a guest’s perception of how well her food tastes is influenced by how it looks. A study’s findings suggest that a dish’s presentation can actually enhance its flavor. Three salads were provided to the study participants to sample, and they were asked to rate each salad both before and after eating it. The same ingredients were used to make each salad, but they were all prepared differently.
In one, the piece’s presentation was not given much thought; in another, it was thoughtfully arranged. In addition, in the third, it was created to resemble a work of art. The salad that resembled the painting the most was chosen as the best-tasting option. HiMenus restaurant management system has an important feature of digital menu. Which is very helpful in food presentation.
In fact, participants believed it had a better flavor by 29% despite having the exact same ingredients. Even so, they were prepared to shell out up to three times as much as they had originally budgeted for the exquisitely prepared dish. Hence, we saw a real time example of food serving or presentation. This is another proof of our above mentioned statement that you should serve and take professional HD pics and update on your sites affiliated with restaurant management software.
Customers will be more likely to enjoy your eating experience when the food is presented beautifully. In addition, tastes great than they would be if you did not pay any attention to the presentation in the first place. You might even be able to raise the prices of your menu options based on the study’s findings without scaring away customers.